Storage Surbiton Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Surbiton provides storage and related services, including the collection, removal and delivery of goods to and from our storage facilities. By making a booking, placing goods into storage, or instructing us to carry out removal or transport services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual or business who makes a booking or uses our services.
Services means storage, removal, collection, delivery, packing assistance, and any related services provided by Storage Surbiton.
Goods means the items that the Customer asks us to collect, move, store, or deliver.
Contract means the legally binding agreement between Storage Surbiton and the Customer incorporating these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
Storage Surbiton offers storage services and associated removal and transport services for domestic and commercial customers. The specific services to be provided will be set out in a quotation or booking confirmation issued by us. Any additional services requested after the initial booking may be subject to additional charges and availability.
We reserve the right to refuse to provide services where we reasonably consider that the request is unsafe, unlawful, impractical, or outside our normal operating capabilities.
3. Booking Process
3.1 Quotations
All quotations are based on information supplied by the Customer, including the volume and nature of the Goods, access conditions at collection and delivery addresses, and any special handling requirements. Quotations are an estimate only and may be revised if the information provided is inaccurate or incomplete, or if the scope of work changes.
3.2 Making a Booking
A booking is made when the Customer confirms acceptance of our quotation and we issue a booking confirmation. Confirmation may be given in writing or through any booking system we operate. The Contract comes into effect on the date of our booking confirmation.
3.3 Customer Responsibilities at Booking
The Customer is responsible for providing accurate and complete information when making a booking. This includes, without limitation, the full list of Goods, approximate volume, any heavy, fragile or high-value items, access restrictions, parking limitations, and any time constraints. We are entitled to rely on the information provided by the Customer.
3.4 Amendments to Bookings
Changes to the date, time, locations, or scope of the Services must be requested as early as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in amended charges, which will be communicated to the Customer before the Services are carried out.
4. Payments and Charges
4.1 Pricing
Our charges for storage and removal services are set out in the quotation or tariff that applies at the time of booking. Storage charges are typically calculated on a weekly or monthly basis and removals or transport services are usually charged based on time, volume, distance, or a fixed fee for an agreed scope.
4.2 Deposits
We may require a deposit prior to the commencement of any Services. The amount and due date for the deposit will be specified in the quotation or booking confirmation. If the Customer fails to pay a required deposit, we may cancel or suspend the booking without liability.
4.3 Payment Terms
Unless otherwise agreed in writing, all charges for removal or transport services are payable in full on or before completion of the Services. Storage charges are payable in advance for the agreed billing period. We may require ongoing payments by recurring card payment or other agreed method.
4.4 Late or Non-Payment
If the Customer fails to pay any sum on the due date, we may, without prejudice to any other rights, charge interest on the overdue amount, suspend further Services, or deny access to stored Goods until full payment is received. Continued non-payment may lead to enforcement of our lien over the Goods, including the right of sale as described in these Terms and Conditions.
4.5 Price Changes
We reserve the right to adjust storage tariffs and service charges from time to time. For ongoing storage, we will give the Customer reasonable notice of any change in recurring charges. If the Customer does not agree to the revised charges, they may terminate the storage arrangement by removing their Goods and settling all outstanding sums before the date the new charges take effect.
5. Cancellations and Postponements
5.1 Customer Cancellations
The Customer may cancel or postpone a booking by giving us notice in writing. Any cancellation or postponement charges will be specified in our quotation or tariff and may depend on how much notice is given before the scheduled date of the Services.
5.2 Typical Cancellation Charges
If the Customer cancels or postpones within a short period before the service date, we may charge a percentage of the quoted fee to cover costs and lost capacity. Same-day or on-arrival cancellations may be charged at up to the full quoted amount. These charges are intended to reflect a genuine pre-estimate of our loss.
5.3 Cancellations by Storage Surbiton
We may cancel or postpone the Services where events beyond our reasonable control occur, including severe weather, road closures, accidents, or staff illness. We will use reasonable efforts to notify the Customer as soon as practicable and to offer an alternative date or time. Except where required by law, our liability in such circumstances will be limited to a refund of any sums paid in advance for Services not provided.
6. Customer Obligations
The Customer agrees to:
Provide accurate information about the Goods and all relevant access details.
Ensure that the premises are accessible and safe for our staff and vehicles at the agreed times.
Ensure that Goods are properly packed and prepared for transport and storage, unless packing is expressly included in our Services.
Be present or represented at collection and delivery addresses or authorise us to access the premises as agreed.
Comply with all applicable laws and regulations relating to the Goods, including waste and hazardous materials regulations.
7. Excluded and Prohibited Items
The Customer must not submit for storage or removal any items that are illegal, hazardous, explosive, flammable, perishable, infested, or otherwise unsuitable for normal storage. This includes but is not limited to gas cylinders, fuel, fireworks, chemicals, corrosive substances, firearms, live animals, plants, food items, and waste.
We may inspect Goods if we have reasonable grounds to suspect that they contain prohibited items or present a safety risk. We may refuse to store or transport such items and may, where necessary, arrange for their safe disposal at the Customer's cost.
8. Waste and Environmental Regulations
8.1 No Waste Disposal by Default
Our Services do not include waste removal or disposal unless specifically agreed in writing as an additional service. The Customer remains responsible for the lawful disposal of any unwanted items or waste material.
8.2 Prohibited Waste
The Customer must not provide general household or commercial waste, construction rubble, hazardous waste, or fly-tipped materials as part of the Goods for storage or removal, unless we have explicitly agreed to deal with such materials in accordance with relevant regulations and additional charges have been agreed.
8.3 Compliance with Law
The Customer must comply with all applicable waste and environmental laws and must not cause us to be in breach of such regulations. If we incur any costs, fines or liabilities arising from the Customer's failure to comply with waste or environmental obligations, the Customer shall indemnify us for all such losses.
9. Access to Stored Goods
Access arrangements to stored Goods will be explained at the time of booking. Access may be by appointment only or subject to specified hours. We may request proof of identity and verification of authority before granting access. For security and safety reasons, we may limit access in certain circumstances, including non-payment of sums due or where we reasonably consider that access may be unsafe.
10. Liability and Risk
10.1 Risk in the Goods
The Goods remain at the Customer's risk at all times, including during storage, unless we expressly agree otherwise in writing or as required by law. The Customer is strongly advised to arrange suitable insurance cover for the full replacement value of the Goods.
10.2 Our Liability
We will take reasonable care in handling, transporting and storing the Goods. Our liability for loss of or damage to Goods, where we are found to be at fault, will be limited to a reasonable sum proportionate to the value of the affected items and the fees paid for the relevant Services, subject always to any mandatory legal requirements.
We will not be liable for:
Loss or damage arising from the inherent condition, nature or defects of the Goods.
Loss of or damage to items that are not properly packed or that are inadequately protected by the Customer.
Indirect or consequential loss, such as loss of profits, loss of business, or loss of use.
10.3 Limitation of Liability
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Subject to this, our total aggregate liability arising out of or in connection with any Contract will not exceed the total charges paid by the Customer under that Contract.
11. Insurance
It is the Customer's responsibility to ensure that the Goods are adequately insured at all times, whether or not they are in storage or in transit. We may, at our discretion, offer information about insurance options from third parties, but the decision to obtain cover rests with the Customer. Any insurance cover arranged directly by the Customer is a separate arrangement and is not part of these Terms and Conditions.
12. Lien and Right of Sale
We have a lien over the Goods for all sums due and payable to us under any Contract. If any outstanding amounts remain unpaid after reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the Goods and apply the proceeds towards settlement of the sums owed and the reasonable costs of sale or disposal. Any balance, if applicable, will be held for the Customer.
13. Termination of Storage
The Customer may terminate the storage arrangement by giving us reasonable notice in writing and by removing all Goods after settling all outstanding charges, including any applicable notice period charges. We may terminate storage by giving reasonable notice, except in cases of serious breach or non-payment, where we may deny access and proceed under our lien rights as described above.
14. Events Beyond Our Control
We are not responsible for any failure to perform or delay in performing our obligations caused by events beyond our reasonable control, including but not limited to extreme weather, fire, flood, industrial disputes, acts of government, road closures, or mechanical breakdown of vehicles not attributable to our negligence. Where such an event occurs, we will take reasonable steps to minimise disruption and to resume Services as soon as reasonably practicable.
15. Data Protection and Privacy
We will collect and use personal data relating to the Customer and, where applicable, their representatives, for the purposes of providing Services, managing the Contract, processing payments, and ensuring security. Personal data will be handled in accordance with applicable data protection laws. We may retain records for a reasonable period for legal, regulatory and accounting purposes.
16. Complaints and Disputes
If the Customer has a concern or complaint about our Services, they should raise it with us as soon as possible, providing full details and any relevant evidence. We will investigate and respond within a reasonable timeframe. We encourage issues to be resolved informally, but this does not affect either party's right to pursue legal remedies where appropriate.
17. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between Storage Surbiton and the Customer are governed by and shall be construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or any Contract, including disputes relating to their existence, validity or termination.
18. General Provisions
18.1 Entire Agreement
These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence or understandings.
18.2 Variation
Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of Storage Surbiton. We may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless changes are required by law.
18.3 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
18.4 Assignment
The Customer may not assign or transfer their rights or obligations under any Contract without our prior written consent. We may assign or subcontract the performance of our obligations where this does not materially affect the level of service provided.
By proceeding with a booking or using our Services, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
